Frequently Asked Questions

Account & Security

You can update your details through your Account Settings. For privacy protection, certain changes may require verification. Learn more in our Privacy Policy.

Contact our support team with your request. Account deletion may take 3-5 business days. Note: Order records will be maintained as per legal requirements.

Orders & Payments

We accept all major credit/debit cards and mobile money through secure gateways. All transactions are encrypted - see our Security measures.

Orders can be cancelled within 1 hour of placement via your account. After processing begins, see our Return Policy.

Shipping & Delivery

Standard delivery takes 24hrs within Kumasi and 48hrs outside Kumasi. Express options can be noted at the note fields at checkout. Delivery Policy.

No! International shipping are not available yet. Full details in our Delivery Policy.

Product Support

  1. Take photos of damaged packaging/product
  2. Contact support within 48 hours
  3. We'll arrange replacement/return
See Return Policy for full details.

Still Need Help?

Contact our support team 24/7:
Email: support@yaababyenterprise.com
Phone: +233 55 123 4567 (8AM-8PM GMT)